1. Who we are
This website, calliopepump.com, is operated by FUJIAN CALLIOPE PUMPS CO.,LTD. ('Calliope Pumps', 'we', 'us'), whose registered address is Office 18-6, 12th Floor, Buildings 1 & 1a, Taihe City Plaza (Phase I), No. 6 Banzhong Road, Jin'an District, Fuzhou City, Fujian Province and whose registration number is 91350111MA8T9W3M37. We manufacture permanent magnet variable frequency water pumps and supply them to importers, distributors and contractors.
2. Information we collect
Information you give us: your name, business email, phone or WhatsApp number, company name, country, product interest, quantity and message, when you submit an inquiry form, request a catalog or contact us.
Information collected automatically: IP address, browser type, device type, pages viewed and referring website, collected through cookies and similar technologies. See our Cookie Notice.
3. How we use your information
- To reply to your inquiry, prepare quotations and samples, and process orders.
- To provide after-sales support.
- To keep our website secure and to understand and improve how it is used.
- To send you product information relevant to your business, where you have asked for it or where the law allows. You can opt out at any time.
We do not sell your personal information.
4. Legal basis (visitors in the EEA, the UK and similar regions)
We process your information to respond to your request and to enter into or perform a contract with you, for our legitimate interests in running and securing our business, and, where required, with your consent (for example, for non-essential cookies).
5. Sharing and international transfers
We share information only with service providers that help us run the website and communicate with you (such as hosting, email and analytics providers) and, where needed to fulfill an order, with logistics partners. They may use it only on our instructions. Your information may be processed in China and in other countries where our providers operate. We take reasonable steps to protect it wherever it is processed.
6. Retention
We keep inquiry and contact information for up to 24 months after our last communication with you, then delete or anonymize it, unless we must keep it longer for a contract, accounting or legal requirement. Website analytics data is kept for up to 14 months.
7. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to restrict or object to its processing, to withdraw your consent, and to receive a copy of your information. To use these rights, contact our data protection contact below. You may also complain to your local data protection authority.
8. Security
We use reasonable technical and organizational measures to protect your information. No transmission over the internet is completely secure.
9. Children
Our website is for business users and is not directed to children.
10. Data protection contact
Email: OFFICE@calliopepump.com
Address: Office 18-6, 12th Floor, Buildings 1 & 1a, Taihe City Plaza (Phase I), No. 6 Banzhong Road, Jin'an District, Fuzhou City, Fujian Province
11. Changes
We may update this policy from time to time. The date at the top shows the latest version.